Analytics

Warranty Analytics

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4.2 Days
Avg Resolution Time
-0.8d vs last month
68%
First-Call Fix Rate
+5% vs last month
14
Repeat Claims
-3 vs last month
$387
Cost Per Claim
-$42 vs last month

Claims by Category

Plumbing
62
26%
HVAC
48
21%
Electrical
41
18%
Cosmetic
35
15%
Structural
28
12%
Appliance
20
8%

Top 5 Common Issues

1Faucet/fixture leaks
Plumbing31
2AC performance issues
HVAC24
3Outlet/switch failures
Electrical19
4Paint defects
Cosmetic17
5Drywall cracks
Structural15

Monthly Claims Trend

32
Nov
28
Dec
35
Jan
41
Feb
52
Mar
46
Apr
SubdivisionClaimsAvg ResolutionSatisfaction
Magnolia Ridge383.8 days94%
Heritage Oaks324.1 days92%
Stonebridge304.5 days90%
Willow Creek283.6 days95%
Peachtree Townhomes344.8 days88%
Cedar Bluff263.9 days93%
Brookfield Manor244.0 days91%
Ashlyn Creek223.4 days96%